Terms of service.
1. These terms
1.1 What these terms cover. These terms set out the conditions on which you may view our website and the conditions on which we supply our prints and services to you.
1.2 Why you should read them. Please read these terms carefully before you use this website or submit an order. These terms tell you how we will provide prints to you, what to do if there is a problem and certain other important information.
2. Information about us and how to contact us
2.1 Who we are. Our trading name is Foxglove Press, but we are referred to as "we", "us" or "our" in these terms.
2.2 How to contact us. You can contact at foxglovepress@outlook.com.
2.3 How we may contact you. We may contact you by writing to you at the email or postal address you provide to us in your order or by phoning you.
3. Use of our website
3.1 Our materials. We are the owner or licensee of the intellectual property rights in our website and in the material published on it. These rights and materials are protected by copyright laws and treaties around the world and all such rights are reserved.
3.2 Use of our materials. You must not use any content from our website for commercial purposes without first obtaining a licence to do so from us or our licensors.
3.3 Misuse of our materials. If you print, copy or download any part of our website or its contents in breach of these terms, your right to use our website will cease immediately and you must return or destroy any copies of the materials you have made.
3.4 Creating links to our website. You may link to our home page if you do so in a way that is fair and legal and does not damage or take advantage of our reputation and provided that your link does not suggest any form of association, approval or endorsement on our part where none exists.
3.5 Accepting these terms. By using our website you are confirming that you accept these terms of use and that you agree to comply with them. You must not use our website if you do not agree to these terms.
4. Buying prints and services
4.1 Placing your order. You may purchase our prints or services by using the order form on our website or by sending us an email at foxglovepress@outlook.com identifying the prints or services you require.
4.2 Accepting your order. When we accept your order, which may be online or by email, a contract is created between us.
4.3 Rejecting your order. We will notify you by email if we are unable to accept your order. For example, because of technical problems in producing a print or because we are unable to meet a delivery deadline you have requested. You will not be charged you for an order we reject.
4.4 Your right to make changes. Please contact us as soon as possible if you wish to change your order. We will let you know if the change is possible and any consequential changes to your payment, timing of supply and any other details and ask you to confirm whether you wish to proceed with the change.
4.5 Prints may vary. The images of the prints on our website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that the colours will display accurately on your device and there may be small variations in printing.
5. Delivering your prints or services
5.1 Time of Delivery.
5.1.1 For prints. We will deliver prints to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. If you have requested a particular delivery date, we will endeavour to meet it.
5.1.2 For services. We will provide our services on the dates and in the timescales agreed with you.
5.2 Collection by you. If you are collecting your wedding stationery, you may do so at an agreed time once we’ve informed you that the prints are available.
5.3 If we need further information from you. We will not be responsible for supplying the prints late or not supplying any part of them if you fail to provide us with the information we have requested within a reasonable time of our request.
5.4 Delays beyond our control. We will contact you as soon as possible if the supply of our prints or services will be delayed by an event outside our reasonable control. We will try to minimise the effect of a delay, but we shall not be liable for delays in these circumstances. However, you may ask to end the contract and receive a refund for any prints you have paid for but not received.
6. Ending the contract
6.1 If you change your mind. You may end the contract and receive a refund under the Consumer Contracts Regulations 2013 if you change your mind within 14 days of the receipt of a print. However, you do not have a right to change your mind in respect of:
6.1.1 prints where the price is less than £42 under s.27(3) of the Regulations; or
6.1.2 services, once these have been completed, even if the cancellation period is still running.
6.2 If we have done or failed to do something. You may end the contract if:
6.2.1 we have told you about an error in the price your order and you do not wish to proceed; or
6.2.2 there will be a delay in the supply of your order for a period of more than 30 days, and we will provide a full refund for any prints which have not been provided.
7. How to end the contract with us
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us with your name, address, details of the order and providing your phone number and email address.
7.2 Returning prints. You must return the prints to us if you end the contract after they have been dispatched to you or you have received them. We will provide you with return details after you have notified us of your wish to end the contract.
7.3 When we will pay the costs of return. We will pay the costs of return:
7.3.1 if the prints are faulty or misdescribed; or
7.3.2 if you are ending the contract because of a delay in delivery or if we have done something wrong that gives you a legal right to end the contract.
In all other circumstances, including where you have exercised your right to change your mind, you must pay the costs of return.
7.4 How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the prints, including delivery costs, by the method you used for payment.
7.5 Deductions from refunds. If you are exercising your right to change your mind:
7.5.1 we may reduce your refund (excluding delivery costs) to reflect any damage to prints caused by your handling of them; and
7.5.2 we may make a proportionate reduction to the refund in respect of the supply of our services for the period for which they were provided.
7.6 When your refund will be made. We will make any refunds due to you as soon as possible, normally within 14 days from the day on which the prints are returned to us or the day you tell us you no longer require our services.
8. Our rights to end the contract
8.1 We may end the contract if you fail to provide us with any information we reasonably require within a reasonable period of our request.
9. If there is a problem with the print
9.1 How to tell us if there is a problem. Please contact us at foxglovepress@outlook.com if there is a fault or problem with a print.
9.2 Your obligation to return rejected prints. If you wish to reject prints you must post them back to us. We will provide you with return details when you notify us of a problem.
10. Price and payment
10.1 Our prices. The prices for our print, including any delivery costs, are indicated on our website
10.2 When you must pay and how you must pay. When you must pay depends on what you are buying:
10.2.1 For prints, your credit or debit card will be charged when you place your order.
10.2.2 For services, we will invoice you for 50% of our fees when we have agreed your order and 50% on completion. You must pay each invoice within 14 calendar days after the date of the invoice.
10.3 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate prescribed periodically under the Late Payment of Commercial Debts (Interest) Act 1998. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.4 What to do if you think an invoice is wrong. Please contact us promptly and let us know if you think an invoice is wrong.
11. Our responsibility for loss or damage suffered by you if you are a consumer
11.1 Our responsibility for foreseeable loss and damage. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will occur or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal right to receive prints which are as described and match information we provided to you, of satisfactory quality and fit for any particular purpose made known to us or for services supplied with reasonable skill and care or for defective prints under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. Our prints and services are provided to you for domestic and private use. If you use the prints for any commercial, business or re-sale purpose our liability to you will be limited as follows:
11.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
11.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the prints or services under this contract.
12. Use of your personal information
We will only use your personal information as set out in our Privacy Policy.
13. Other important terms
13.1 You need our consent to transfer your rights to someone else. This Contract is personal to you and you may not assign or otherwise transfer it to any else without our prior written consent
13.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 If a court finds part of this contract illegal, the rest will continue in force. Each of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you fail to make a payment but we continue to provide the prints or our services, we can still require you to make the payment at a later date.
13.5 Which laws apply to this contract. These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of its courts.